Are you looking to set up welcome greeting messages on WhatsApp? If YES! then you're in the right place!

In this comprehensive guide, we'll walk you through the steps to set up welcome greeting messages on the WhatsApp Business App and how DoubleTick can help you do this seamlessly and at scale.

This step-by-step guide is all about making every hello special. So, without further ado let's transform your customer communication into an automated, efficient system. Let's get started!

How to Set up Welcome Messages on WhatsApp Business App

To set up a welcome message on the WhatsApp Business app, follow these steps:

Step 1: Open the app and click on settings in the bottom right corner.

Step 2: Go to Business Tools > Greeting Message.

Step 3: Enable the 'Send greeting message' option.

Step 4: Tap 'Greeting message', edit your message, and tap 'OK' to save it.

Step 5: Tap 'Recipients' and choose from the available options: Everyone, Everyone not in the address book, Everyone except, or Only send to.

• Everyone (send to everyone who messages you)
• Everyone not in the address book (send to customers who aren't in your address book)
• Everyone except (send to all customers except those you select)
• Only send to (send only to select customers)

As we know how to set up welcome messages on the WhatsApp Business App, let's now explore how to automate them. 

How to Automate WhatsApp Business Greeting Messages

Automating WhatsApp Business greeting messages can significantly improve customer service and save time. While the WhatsApp Business App offers some automation features, it has certain limitations. In this section, we'll discuss these limitations and explore how using the DoubleTick WhatsApp Business API, a leading WhatsApp marketing platform, can help you overcome these challenges and enhance your business communication.

Limitations of WhatsApp Business App:

• Limited customization: While the WhatsApp Business app allows you to set automated greeting messages, it doesn't provide advanced customization options or the ability to create different greetings based on specific scenarios or customer segments.
• Lack of integration: The app doesn't support direct integration with other business tools, such as CRM, which can limit the efficiency and effectiveness of your customer communication.
• Inadequate scalability: The app is designed for small businesses, so it may not offer the features or capabilities necessary for medium to large businesses with a higher volume of customer interactions.

So, what's the way to overcome these limitations. Well, simply leverage DoubleTick WhatsApp API to overcome these limitations. Our powerful WhatsApp marketing suite offers a range of WhatsApp automation features and benefits that enable seamless automation of your business communication. Here are the key features that make DoubleTick an invaluable asset for your marketing communication:

1. Cloud-Based Team Inbox: A centralized, cloud-based team inbox with role-based access allows your team to manage all WhatsApp communications in one place. This feature ensures that no message is overlooked and enhances team collaboration.
2. Unlimited WhatsApp Broadcast Messaging: With DoubleTick, you can send bulk messages to an unlimited number of contacts. This feature is perfect for reaching a large audience with promotional content or important updates.
3. Dynamic Catalogue Sharing: Showcase your products or services directly through WhatsApp with DoubleTick's dynamic catalogue-sharing feature. This tool enables customers to browse and inquire about your offerings conveniently.
4. Advanced Chatbot Capabilities: DoubleTick's AI-powered WhatsApp chatbots can handle a wide range of customer queries, from simple FAQs to more complex requests. This automation saves time and improves response efficiency.
5. Integration with Popular Tools: DoubleTick seamlessly integrates with essential business tools like Zapier, Google Sheets, WooCommerce, Shopify, and more, making it incredibly versatile and adaptable to your existing workflow.
6. Real-Time Analytics: Track the performance of your WhatsApp marketing campaigns and team performance with detailed analytics. DoubleTick provides insights that help you understand customer engagement, and team performance to further refine your strategies.
7. AI-Powered Commerce BOT: Elevate your e-commerce experience with an AI-powered bot that automates catalogue sharing and order booking, providing a seamless shopping experience for customers.
8. Multiple WABA Numbers: DoubleTick offers differentiated WhatsApp Business API (WABA) numbers for various teams and members, allowing for targeted and organized communication strategies.
9. 24/7 Customer Support: Rely on DoubleTick's round-the-clock customer support via call, WhatsApp, or email, ensuring that you always have the help you need.
10. User-Friendly Interface: DoubleTick boasts an intuitive and mobile-friendly interface, making it easy for your team to adapt and use the tool effectively.

​By leveraging the power of DoubleTick WhatsApp API, you can automate your customer communication and effectively manage customer interactions, leading to improved customer service and increased satisfaction. 

HERE is you quick 2mins PRO "WhatsApp Automation" guide​

How to Set Up Auto-Reply Greeting Message on DoubleTick

Follow the below step-by-step process to set up auto reply in DoubleTick WhatsApp Business API.

Step 1: Open the DoubleTick > and then click on "Bot"

Step 2: You'll get 3 types of pre-made flows: "Welcome Bot", "Stop Bot", and "Order Booking Bot". Kindly select "Welcome Bot".

Step 3: On the new window, click on "Configure bot" and on the next screen check your company name and click on "Edit Selected Bot"

Step 4: On the next screen, click on "Set New Template" and select the pre-approved message template that you want to set as a welcome message.